RETURN POLICY
If you’re not 100% satisfied with the items you received,please Contact Us within 15 days upon receiving them to initiate the return process.
Purchased but not shipped (Cancelation):
Your order will be issued as soon as possible after your purchase, so you will be charged a 20% processing fee. Only for wrong amount of units bought, not entire order.
Shipped and returned:
For loss and return due to other reasons such as security check, lost transportation, sending to the wrong address, etc., we provide a full refund unconditionally.
For products returned by customers due to insufficient address, incorrect address, undeliverable address, unable to contact the customer, etc., the product is returned. If the customer needs a refund, will be charged a 5% process fee and shipping costs.
has been delivered (Unused):
- Within 15 days of receipt of your order, you may return the unused product(s).
- To be eligible for a return, the product must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it
- Customers are responsible for return shipping costs.
- And you may will be charged up to 20% restocking fee. (this is withheld from refund)
Return Process